One Stop Talk is a free, confidential service that lets kids and youth under 18 years of age get immediate mental health support with a registered therapist.
If your child is 0-5 years of age, you do not need to have them on the call with you, however, please note the discussion will be focused on your child’s needs.
If your child is between 6-17 years of age, they are required to be in the session as the therapist will need to complete a capacity assessment (check to see if they understand the risks and benefits of therapy) and if they are deemed by the therapist to have capacity, the child needs to provide consent for parent/caregiver to participate.
Please note that we do strongly encourage young children to connect with their trusted adult.
If your child or youth is in active crisis (i.e. a danger to themselves or others) reach out to crisis lines such as Kids Help Phone, 911 or 988 (suicide prevention hot line).
Play the video or read the steps below to learn more about what to expect!
Step 1: Welcome Chat
When you and/or your child contacts One Stop Talk through the online chat or by calling in, an automated greeter will welcome you/them and ask a few questions to better understand your child’s needs.
Learn more about how we protect safeguard privacy and confidentiality.
Step 2: Get paired with a therapist
Then, you and/or your child will be connected to a registered therapist in under 5-minutes for a session. Sessions are always free and usually last up to one-hour.
Step 3: Talk and plan
During the session, you and/or your child and the therapist will talk about what your child is going through and feeling. Together, a plan will be developed to help your child move forward and feel better.
Step 4: Connect to ongoing support
If additional or ongoing services are needed, the therapist will offer to connect you and/or your child to a One Stop Talk navigator. If your child would like to continue seeking support, the navigator will connect them to appropriate services. Before the session ends, a referral will be sent to another organization to connect you and/or your child with the services they need. Even after this, you and/or your child can call as many times as you need to talk to a therapist.
To connect with a therapist, call 1-855-416-TALK (8255) or click Get Started.
Make sure to connect with us at least 45 minutes before closing time so we can help everyone before we close!
Please note: Statutory holidays may affect these hours
We’re available
Monday to Friday
12pm – 8pm EST
Saturday
12pm – 4pm EST
