Happy Family Day Weekend!

Our team is available to support you on Saturday, February 15th 2025 from 12pm EST.

We will be closed on Monday February 17th 2025 and our regular hours resume Tuesday, February 18th at 12pm EST.

If this is an emergency, please call 911.

ACCESSIBILITY
Get Started
ACCESSIBILITY
Get Started
ABOUT US

When you feel down and don’t know what to do, we’re here to help.

Kids and teens are dealing with a lot more tough stuff these days, and they need help fast!

That’s why we made One Stop Talk. It’s a free service that gives you quick access to mental health support, wherever you are in Ontario. Our therapists come from many different backgrounds, just like the people they help, and they make sure everyone feels safe and understood.

Any child or teen under 18 years of age in Ontario can use One Stop Talk to talk to a therapist for about an hour, and if you need more support, we can connect you to other services. 

Parents and caregivers can join the session with their child to make sure they get the help they need.

You can connect with us in English or French. If you speak a different language, you can ask for an interpreter before you connect with the therapist. Until then, you might need a friend or family member to help you with the chat.

We’re here for everyone—no matter who you are or where you’re from. No issue is too big or small, if it’s important to you, it’s important to us.

Please note: One Stop Talk is not a crisis line. If you are in an active crisis (i.e. a danger to yourselves or others) should reach out to crisis lines such as Kids Help Phone911 or 988 (suicide hot line).

In 2020, during the COVID-19 pandemic, it became harder for kids, teens, and families in Ontario to get the mental health support they needed, and waitlists for help kept getting longer.

That’s when a group of 31 organizations came together to create One Stop Talk/Parlons maintenant (OST/PM). They had a big idea: to make a virtual counseling service for young people, so they could get help no matter where they were. Since then, One Stop Talk has provided quick and easy access to top-quality mental health support across Ontario. If more help is needed, we can also guide or refer you to a local service for more support.

This service, funded by the Ministry of Health, is part of Ontario’s plan to make mental health care easier to access. It’s all about making sure young people get the right kind of support when and where they need it.

One Stop Talk connects child, youth and families with a team of therapists who are registered health professionals that can provide psychotherapy services. 

Our therapists are experts in giving focused help in a single session, and they regularly undergo reviews and meet with supervisors to make sure they’re offering the best care.

One Stop Talk also has a working group of mental health professionals dedicated to continuous improvement and skill development of the team.

Meet some of
our therapists

We have over 80 registered therapists and mental health professionals involved in One Stop Talk.

Here are just a few:

sychotherapist, Kathy HewittP

Kathy Hewitt
MASc (Psychology), RP


Kathy (she/her) works with HANDS The Family Help Network as a registered psychotherapist. She is a mom of two teenagers and has two dogs. Kathy has been working in children’s mental health for more than 20 years and brings a wealth of experience to support every child and youth who uses One Stop Talk.

Therapist, Kim Chapin

Kimberly Chapin
Registered Therapist


Kimberly is a registered therapist with over 20 years of experience providing mental health assessments and treatment to individuals, families, and groups. She holds a diploma in Child & Youth Work, a degree in Social Development, and special training in Child Abuse and Social Work. Currently, she works as a therapist with H-N REACH.

Kimberly enjoys working collaboratively with available supports and services to help participants achieve their goals.

Registering psychotherapist, Wendy Roza

Wendy Roza
MDiv, RP(Qualifying)


Wendy (she/her) is a Qualifying Registered Psychotherapist with diverse experience working with children, youth, and families. She currently works at the York Hills Centre for Children, Youth, and Families. Wendy has worked as a community service worker at a substance abuse clinic and with autistic children for many years. She is passionate about helping individuals navigate emotional and behavioral challenges. In her free time, Wendy enjoys flag football and volleyball.

Therapist Marie-Eve Poudrier

Marie-Eve Poudrier
Therapist


Marie-Eve (she/her) graduated with an Honors Bachelor of Social Work in 2020 from Laurentian University in Sudbury. She is currently pursuing a Master of Social Work at the University of Windsor. Marie-Eve has been a member of the OCSWSSW since 2020 and is a bilingual (EN/FR) clinician at Compass/Boussole/Akii-Izhinoogan. She began her career as a shelter support worker, supporting women and children escaping intimate partner violence. Marie-Eve has been in her current role for over 2 years and is trained to provide various types of therapy.

Social worker, Kimberly Goodger

Kimberly Goodger
Social Worker


Kimberly (she/her) has been supporting children and youth up to the age of 17 for over two years in her current role as a therapist with Wellkin Child and Youth Mental Wellness. She loves hiking and birding and enjoys these activities even in the winter months, so she is preparing to bundle up and might even break out her snowshoes soon.

Meet our navigators

When a child or youth would benefit from extra or long-term support, our navigators can make the connection and referral to the right local mental health agency right away.

Navigator, Michel Guide

Michel Guide
Navigator


Michel (he/him, Queer) has a Social Service Worker Diploma from Sheridan College and has worked as a Provincial Youth Outreach Worker (PYOW) for the past 7 years. He has over 15 years of experience working with children, youth, and families. As a Navigator, Michel helps connect children and youth to the OST/PM service. In his free time, he enjoys spending time with family and friends.

Navigator, Charlotte

Charlotte Flameng
Navigator


Charlotte (she/her) studied psychology and earned her master’s in neuropsychology in Belgium. She is a bilingual (FR/EN) mental health professional living in Toronto. Charlotte moved to Canada 7 years ago and has been working as a navigator for One Stop Talk/Parlons Maintenant for almost 2 years. She believes in universal access to free therapy and in reducing barriers to quality care for youth.

Our
Partners

Our services are provided through a growing network of connected infant, child and youth mental health agencies across Ontario. 

To support the diverse needs and lived experiences of everyone using our services, our group of partners is always growing.

Explore our partners below!

Ready to connect with one of our therapists?

Reach us by phone or online:
Monday to Friday: 12PM – 8PM EST
Saturday: 12PM – 4PM EST

To make sure you get a session, please connect with us at least 45 minutes before closing.

Feel like you could be in immediate danger? Please call 911 or go to your nearest hospital. Crisis resources can also be found here.

Talk Online

Welcome to One Stop Talk!

We are pleased to provide children and youth mental health support in Ontario, Canada. Currently, our services are available only to those living in Ontario. We encourage those outside of Ontario to explore the local mental health resources in your community. Thank you for visiting, and we hope you find the support you need. You’re welcome to look at our page for information, however, you will not have access to the chat or phone number.

Please note: If you are using an international VPN but reside in Ontario, you will need to switch your VPN back to Ontario to access our services.